Total goes the extra mile in customer service




With the aim of enhancing customer experience, Total Petroleum Ghana Limited (Total Ghana), a leading oil marketing company and the adjudged 2018 Chartered Institute of Marketing Ghana (CIMG) Petroleum Company of the Year, embarked on its “Top Service Week” to interact with its customers on the forecourts.

Characteristic of this biannual customer-centred event, which was held from September 29 to October 5, 2019, management and staff of the company offered customers who drove to their service stations free under bonnet checks, tire pressure checks, windshield cleaning amongst others. Maintenance tips were also given to customers to help them prolong the engine life and performance of their vehicles.

In an interview, the Managing Director of Total Ghana, Mr. Eric Fanchini, who visited Kotobabi TOTAL service station, said that “the “Top Service Week” is one of the many actions that have been institutionalized to meet customers and know more about their needs”.
In view of the great value the company places on its customers, several initiatives and structures to offer them utmost comfort have been set up.

 Mr.  Fanchini explained that “the company has made substantial investment to extend its network of service stations across the country with the aim of providing premium services and products close to the customer. Some recent stations include Adenta Barrier, Gbawe and Agbogba TOTAL service stations.”

The Managing Director of Total Ghana also noted that “some service stations are being refurbished to offer a warm, modern and friendly environment to the public. Several service stations have additional services such as Food Corners, Shops, Lube Bays, Car Wash and ATMs, rendering TOTAL service stations a one stop place for individuals and families. To further create an eco-friendly and sustainable environment, more of our service stations will be equipped with solar panels. Total’s goal is to solarize 5,000 stations in 57 countries. Consistent with Total’s ambition to become the responsible energy major, the program will reduce our retail network’s carbon emissions by more than 50,000 tons per year.”

He added that the company has made available a full range of quality Total Lubricants, TOTAL Excellium fuel whose additives helps motorists to save on fuel, and the TROXI Club that allows commercial drivers to get discounts for every purchase made on fuel and lubricants.



A customer at Kotobabi TOTAL service station noted with satisfaction that “Total is a trusted brand. For so many years, I have not only received quality products but also great customer service. I appreciate the consideration they give to motorists by regularly introducing new and high-performing products. I would like to encourage the company to keep up its good work”.

Comments

Post a Comment

Popular posts from this blog

Papaye Fast Food opens new Kaneshie-Awudome branch

Image
Executive Chairman-Papaya, Dr. Kalmoni and Dep. Minister, Elizabeth Sackey, cutting the ribbon to officially open the Awudome-Branch Papaye Fast Food Limited, a leading fast-food chain in the country, has officially opened a new branch at the Kaneshie- Awudome roundabout. The opening event, which happened at the new branch’s forecourt, was honoured by the Deputy Minister of Greater Accra Region, Mrs. Elizabeth Sackey, representatives from the Ghana Tourism Authority and Ministry of Tourism, as well as some corporate organisations. The Chief Executive Officer-Papaya Ltd., Divine K. Asiedu, said opening the Awudome branch means Papaye now has six operational outlets from its 28 years of existence in Ghana. "Papaye wants to assure its customers and everyone within this vicinity that it will continue serving the best tasty food without compromising on its hospitality, comfortability and affordability principles." Executive Chairman-Papaye, Dr. Sami...
Read more

Tractafric Motors: Ford Ranger takes top honours

Image
The Ford Ranger has received the highest award for quality in the midsize pickup segment in the US; according to the 2020 JD Power Initial Quality Study (IQS) report. The Initial Quality Study, now in its 34th year, is based on responses from 87,282 purchasers and lessees of new 2020 model year vehicles in the US who were surveyed after 90 days of ownership. The study took place from February through to May 2020. The JD Power Initial Quality Study (IQS) takes an updated look at the problems owners are having with their new vehicles, including those related to new technologies. The study, redesigned this year, measures components that fail and features that are difficult to use, hard to understand or don’t work the way owners want. Initial quality is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. “The Initial Quality Study is the industry benchmark for new-vehicle quality and, year after year, automakers app...
Read more

Redesigned Nissan logo signals a fresh horizon

Image
How the badge’s physical identity was adapted for the digital world We are more connected than ever before. People are growing up with the access to knowledge and the potential for interaction that the internet offers. Our lives are as much digital as they are physical. Hence strong brands need to have effective touchpoints in both realms. For the past 20 years, Nissan’s outgoing logo has been a beacon on its vehicles and so much more. It has served as an identity, a business card, a handshake and the first greeting between customers and the driving excitement that Nissan vehicles provide. For decades more, Nissan’s logo has stayed true to a belief held by its founder Yoshisuke Aikawa, “Shisei tenjitsu o tsuranuku,” which he interpreted to mean, “If you have a strong belief, it penetrates even the sun.” While keeping this essence alive, Nissan’s new “calling card” reflects the significant changes in society over the last two decades. It is a reimagination of the iconic Nissan bra...
Read more